Global healthcare technology company Clanwilliam has announced the full launch of Pippo, an innovative patient focused app designed to streamline and simplify interactions between patients and GPs in Ireland. The roll out of the application is enabled by a multi-year seven figure investment with several hundred thousand euro already invested in the solution.

Pippo reduces the burden of managing healthcare administration by simplifying the management of repeat prescription requests, appointment bookings, and other patient requests. A pilot version of the app enabling the management of patient bookings was rolled out across GP practices nationwide last year. An average of 40 hours every month in administrative duties was saved by practices using Pippo over the course of the successful pilot scheme.

The full launch of Pippo includes the introduction of a new online repeat prescriptions functionality into the app. This functionality is expected to save participating practices an estimated 15 to 30 minutes per prescription and unlock valuable clinical capacity.

Many GP practices currently manage repeat prescription requests, patient appointment bookings and other requests via time intensive channels, such as phone calls, consuming valuable practice capacity. Pippo streamlines the management of these administrative functions through a fully digital and easy-to-use platform that enables patients of participating clinics to manage requests online.

Designed with stringent security standards, the platform ensures the secure end-to-end protection of patient data and is fully interoperable with existing GP practice management systems including Socrates and Helix Practice Manager.

Commenting on the full launch of Pippo, Eileen Byrne, Managing Director of Clanwilliam Ireland, said, “The nature of healthcare is rapidly evolving in our digital age. Increasingly, digital technologies have a crucial role to play in making existing healthcare services more agile, flexible and responsive, for the benefit of both healthcare professionals and their patients.

“We are delighted to now be able to offer repeat prescriptions functionality through the app, providing another seamless, patient-led interaction that creates efficiencies for practices.

“With its capacity to deliver seamless, secure and efficient interactions between GPs and patients, the roll out of Pippo is an important step forward on this journey of transforming healthcare. By increasing the efficiency of GP patient interactions including appointment booking, payments, and refilling prescriptions in a simple and easy to use way, we’re helping to unlock significant benefits for both doctors and patients.

Through Pippo and the ongoing development of our range of pioneering healthcare innovations, we hope to continue our progress in improving healthcare delivery and realising our vision of a fully connected healthcare system for all.”

For over 25 years, Clanwilliam has forged successful integrations and partnerships with healthcare technology providers and worked with key stakeholders such as the Department of Health, ICGP, and the HSE to help shape the future of the digital healthcare space in Ireland. Pippo is the latest in a series of healthcare innovations aligned with the HSE eHealth programme of work, including digital health initiatives such as Chronic Disease Management, e-Referrals, electronic prescriptions, the newly launched STC Analyser, and Covid vaccinations.

Pippo is part of Clanwilliam, founded in 1996 in Dublin, when Howard Beggs established Medicom Medical Computer Solutions to help doctors utilise technology to deliver better care. It has grown into a global healthcare group of more than 25 technology products and services committed to improving healthcare across the world. It has 19 offices and more than 1,050 staff in the UK, Ireland, New Zealand, Australia, and India.

To request more information about Pippo, contact +353 1 463 3000. 

[News published on the Irish Times 2/4/24: https://www.irishtimes.com/technology/2024/04/02/clanwilliam-unveils-new-app-to-streamline-gp-practices/) 

Changing Healthcare Data Landscape
The healthcare data landscape is evolving. Increased data digitisation and emerging technologies means that interoperability and data security have never been more in focus.

With new EU legislation on the horizon and several significant national e-health initiatives such as the Summary Care Record and e-prescribing high on the agenda, it is imperative that the building blocks of success are in place for the healthcare sector to collectively work together to unlock the true potential of digital health and health data.

While the European Health Data Space (EHDS) will have far-reaching impacts, the health-specific data sharing framework builds upon GDPR and other directives. It introduces security criteria for interoperability and electronic health record systems, thereby enhancing patients’ control over their data.

The Programme will further strengthen cyber security across Clanwilliam’s suite of products by managing third party access through a centralised service, built on cutting-edge cloud technology with a “privacy and security by design” approach. The Clanwilliam Connect service will streamline and add additional security to the data exchange process, ensuring governance throughout all data extraction.

As part of its commitment, Clanwilliam is making substantial investments in our Connect Service to ensure our readiness for upcoming interoperability regulations and projects.

Strategic Interoperability
For over 25 years, Clanwilliam has forged successful integrations and partnerships with healthcare technology providers and worked with key stakeholders such as the Department of Health, ICGP, and the HSE to help shape the future of the digital healthcare space in Ireland. We continue to proudly support the HSE eHealth programme of work and in the last 10 years have worked with the HSE and ICGP to deliver a number of digital health initiatives such as Chronic Disease Management, e-Referrals, electronic prescriptions, and covid vaccinations.

“Collaboration and interoperability have always been at the heart of our approach, and our partnerships not only foster a more connected e-health ecosystem, they provide additional value to our customers, too.”

We also work with various trusted partners such as Cyber Fortress Security, backup and disaster recovery provider, Billink, online payments, Swiftqueue, online patient appointments and numerous e-referral providers, to name just a few. These partners add significant value to the workflow of our customers, bringing together powerful and agile technology innovations and ensuring they work seamlessly with our practice management systems.

Setting the Security Standard
While interoperability is key to overcoming numerous challenges in the healthcare sector, clearly there must be robust measures in place to minimise security and data protection risk.

More broadly with healthcare data, huge concern sits with the significant risks around invasion of privacy and loss of data control. Within primary care, we’ve encountered some bad practices in the market and with the increased risk of cyber-attacks and data breaches, “we, at Clanwilliam, have a responsibility as a trusted data processor to provide the highest levels of security and assurance to our customers.”

We take this responsibility extremely seriously when it comes to safeguarding patient and practice data, ensuring compliance with regulatory requirements, and adhering to the highest industry standards.

With this in mind, we are currently completing the roll-out of a security upgrade across our practice management systems that increases the security posture of the systems and inhibits unauthorised access. We expect to successfully complete the roll out by October this year.

To further strengthen security within the ecosystem, our robust partner assessment and assurance protocol within the Clanwilliam Connect Partnership Programme ensures that all third-party vendors and suppliers comply with rigorous standards.

While we are actively engaged with a number of partners through the Clanwilliam Connect Partnership Programme, we openly invite collaboration with all healthcare providers who share our dedication to security and innovation. Further, we will continue to collaborate with key healthcare stakeholders and customers as we navigate greater regulation around interoperability, security and patient access to EHRs.

We understand that partnering with other healthcare software vendors in the market not only aids interoperability but also accelerates innovation and we, at Clanwilliam look forward to unveiling these innovations throughout the coming year.

To find out more about our Clanwilliam Connect partnership programme, visit: clanwilliamhealth.com/products/clanwilliam-partner-programme/

Clanwilliam Health and BOI Payment Acceptance (BOIPA) are pleased to announce a strategic partnership to provide an integrated payment solution in Clanwilliam Health’s flagship pharmacy product, Smart ePOS. The collaboration will enable pharmacies to avail of the best value in card processing and accept card payments directly from their Point of Sale (POS) hardware, Smart ePOS.

Smart ePOS controls a pharmacy’s stock, margins, and cash to optimise point of sale processes and now features a fully integrated debit and credit card payment acceptance solution courtesy of BOIPA. This strategic partnership will also be rolled into Clanwilliam Health’s Practice Management products (Socrates, Health One and Helix Practice Manager) in 2019 in order to allow Irish General Practitioners (GPs) to also avail of the payment technology.

Commenting on the collaboration announcement, Eileen Byrne, Managing Director of Clanwilliam Health said, “Clanwilliam Health is delighted to work with BOIPA to provide additional payment management functionality for our customers and to give them the power to seamlessly handle their payments in Smart ePOS. This relationship is a demonstration of our ongoing commitment to offer our customers integrations from market-leading partners such as BOIPA, and we know it will ultimately make their processes and procedures for payments easier and more cost-effective – something that is always appreciated.”

“BOIPA is very pleased to collaborate with Clanwilliam Health, one of the leading technology suppliers to the Irish health sector,” said Brian Cleary, Managing Director, BOI Payment Acceptance. “Providing enhanced, tech-enabled solutions to pharmacies will open up new market opportunities for us and deliver an enhanced payment proposition to pharmacies throughout the country.”

Clanwilliam Health is a leading provider of pharmacy and practice management software technology and services that are currently used by thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.

BOI Payment Acceptance is a long-term, exclusive marketing alliance between the Bank of Ireland and EVO Payments, Inc.

Click here to sign-up your Pharmacy up for BOIPA today.

(SwiftQueue CEO Brendan Casey and Eileen Byrne Managing Director, Clanwilliam Health announce the collaboration)

Clanwilliam Health and Swiftqueue are pleased to announce a collaboration agreement to drive product development innovation. The collaboration will provide an integrated Online Appointment and Enterprise Scheduling capability for Clanwilliam Health’s GP Practice Management Products.

Currently under development and with a planned launch for later in the year, this collaboration will allow Clanwilliam Health’s GP customers to use Swiftqueue’s system to digitally manage their appointments and schedules from within their practice management software.

Commenting on the collaboration announcement, Eileen Byrne, Managing Director of Clanwilliam Health said “Clanwilliam Health are delighted to be collaborating with Swiftqueue to provide additional functionality for our customers and to give them the power to seamlessly manage their schedules and bookings. This collaboration will allow our users to provide their patients with online appointment bookings that will work seamlessly on any device and in any location. Customers have requested this functionality and we are happy to now be able to deliver a great solution in collaboration with Swiftqueue.”

Brendan Casey, Swiftqueue CEO added: “Our platform works to better manage the requirements of everybody who is involved in the healthcare process and deliver better results for patients, GPs and practice managers. This collaboration marks a major step towards providing Irish GPs with the digital tools that are necessary to make running and managing their practices easier. We are delighted to collaborate with Clanwilliam Health on this product. Technology plays a fundamental role in facilitating better patient experiences and collaboration with the right technology providers is obviously a critical factor for success.”

Clanwilliam Health is a leading provider of pharmacy and practice management software technology and services are that are currently used by thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.

Swiftqueue is a leading supplier of enterprise scheduling solutions working with a range of Hospitals and Clinics across the NHS in the UK and the HSE in Ireland. Built on proven mobile and internet technologies Swiftqueue solutions are highly configurable to meet the appointment and referral needs of all healthcare settings and communicating available appointments for patients to view and book their next visit online.

Clanwilliam Health are proud to donate €4,500 to the Children’s Medical Research Foundation (CMRF) Crumlin. The donation was made at a recent fundraising event for the charity, which provides funding for Our Lady’s Children’s Hospital and the National Children’s Research Centre in Dublin.

Antoinette Kelly, Head of Community Fundraising, remarked on Clanwilliam Health’s contribution: “We were overwhelmed by the generosity of Clanwilliam Health at the CMRF Crumlin Charity Lunch at Tattersalls. It is crucial that research into childhood illness keeps moving forward and receiving funds like this will enable doctors to continuously improve, refine and create better treatments.”

More information on the CMRF can be found at www.cmrf.org.

Our 2017 Irish Pharmacy Spring newsletter was recently released and issued to all our Irish Pharmacy customers. It features company updates and news items that our users may find of interest.

To view our newsletter, click here.

The 2016 Clanwilliam Pharmacist Awards were launched at the Irish Pharmacy Union conference on Friday April 22nd in the Crowne Plaza Hotel, Santry; it was the first gathering of all our 2016 Category Sponsors this year.

This year’s Awards already look set to be the biggest to date and much preparation is underway behind the scenes to ensure the event can do justice to the exceptional pharmacists around the country who are leading the way in the community, hospital, research and industry sectors.

There are a couple of changes to the awards this year. Ultan Molloy takes over the chairperson role from Fintan Moore, a role which he says he is excited to take on despite having big boots to fill.

Pharmacists will also be able to nominate their peers in an additional category this year, with Clarity Locums sponsoring our new Excellence in Locum Pharmacy Award.

To make a nomination or find out more information, please visit www.pharmacistawards.com.

We visited David Lohan, of Lohan’s Pharmacy Galway, to talk QicScript, customer care and the future of Irish pharmacy.

Read the full story here.

We are delighted to be attending the Pharmacy Show 2016 in the NEC Birmingham this year on the 25th and 26th of September.

The Pharmacy Show has always been a highlight of our year as it is a great opportunity for us to meet pharmacists face-to-face and discuss all current affairs happening in UK pharmacy.

We will have a team of pharmacy experts on hand to demo RxWeb in action and illustrate the advantages of switching to the UK’s only web-based PMR system.

We will be situated at stand number PG69, just outside the Keynote Theatre. To view a map of the Show, click here or visit www.thepharmacyshow.co.uk for more information.

www.rxweb.co.uk  

We’d like to say a big thank you to all who visited us at the Pharmacy Show in the NEC Birmingham this past Sunday and Monday. It was a great opportunity to meet so many new and existing customers in-person and talk all things pharmacy. We hope you enjoyed it as much as we did.

Many of you also shared with us your thoughts on the pharmacy sector at present and the role of the community pharmacy going forward and it was a pleasure to be able to discuss these issues with you face-to-face. The proposed NHS budget cuts were a cause for concern raised by many of you, along with financial implications that these entail and we fully realise the challenges that these present.

In preparation for the Pharmacy Show, we decided to base our ‘theme’ of the event around the concept of RxWeb as “The Economical Choice”, an idea that originated from feedback we received from several customers over the summer, who now more than ever value the cost-saving advantages of cloud technology. Over the course of the Show, we illustrated to pharmacists the features that make RxWeb unique, such as the advantage of one contract to encompass everything: one price and one date. No-multi license fees, no additional terminal fees and no back-up fees are what our RxWeb customers value most in the UK’s only web-based PMR software. For those interested in cost-effectiveness, RxWeb is the smart decision for any pharmacy.

If you were speaking to one of us at the Show or would simply like more information on RxWeb, visit www.rxweb.co.uk and get in touch. Furthermore, check out our ‘Easy Switch Steps’ for those interested in the transition process to RxWeb.