Position: full-time

Department: Customer Support - DGL

Reporting to: Customer Support Manager

Location: Milton Keynes

Outline of Role:

DGL Practice Manager is a leading provider of primary healthcare software solutions in the UK. At DGL, we are future-focused, quality-focused and customer-focused. We deliver ground-breaking software because we listen to our customers! DGL has built a strong reputation for delivering quality software, which combines flexibility and user-friendliness.

We have a current requirement for a Customer Support Agent to work with our busy Customer Support Team. To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic Customer Support environment.


Key Responsibilities:

  • Working on the DGL Practice Manager Support Team troubleshooting our in-house developed software for private Consultant practices in the UK and Ireland either over the phone or via Remote Dial In
  • To identify, resolve, log and follow up all client queries at all levels of support.
  • Working with other colleagues on the team to help resolve customer issues
  • Testing new versions of the software and liaising with the Development Department to report any potential issues found
  • Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints.
  • Ensuring customers issues are dealt with or escalated in a timely manner
  • Liaising with 3rd party support teams.
  • We are open 8am till 8pm so shift starts are staggered
  • Saturday on-call shift, rota based with additional overtime earnings. Roughly 1 in every 7 weekends

Person Specifications:

  • Both graduates and experienced candidates welcome
  • You must be able to multi-task and have excellent communication and keyboard skills
  • Excellent telephone manner and interpersonal skills
  • Willingness to learn
  • Good team player
  • Positive and flexible attitude
  • Highly motivated
  • Professional approach


Core Competency: Required Ability:
Communication Be able to communicate clearly in an efficient manner.
Quality Orientation/Attention to Detail Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time.
Initiative Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.



Request a demo with one of our Product Specialists



Request a demo with one of our Product Specialists